If you’re reading this, there’s a good chance you’re either already tied to a timeshare at Westgate Towers Resort or thinking about how to get out of one.

Westgate Towers, located in Kissimmee, Florida, is part of the Westgate Resorts network and sits right in the orbit of Disney and Universal theme parks. On paper, it sounds like a convenient choice for family vacations. But once you look beyond, there are details and guest experiences that might have you reconsidering your long-term commitment.

What is Westgate Towers Resort?

Westgate Towers Resort is a family-oriented hotel and timeshare property with condo-style rooms, multiple outdoor pools, and a small water play area for kids. Guests can also access some of the amenities at nearby Westgate properties, including ticket packages for local attractions. It’s positioned less as a luxury escape and more as a base for theme park visits.

It’s owned and operated by Westgate Resorts, a large privately held vacation ownership company founded by David Siegel. Westgate has expanded aggressively over the years, buying and developing dozens of properties. Their model is heavily focused on vacation ownership sales, and Westgate Towers is no exception.

How Westgate Towers Stands Apart (and Not Always for the Better)

Compared to Westgate’s flagship resorts, Westgate Towers has a more compact footprint. Its focus is on accommodating families visiting the Orlando theme parks. While this might be a selling point for some, it also means that certain amenities and service levels may not match those of the brand’s higher-end destinations. The rooms are functional, but don’t expect the spacious villas or premium extras that some other Westgate properties advertise.

Common Guest Complaints and Considerations

• Aggressive Timeshare Sales Pressure: Many guests report being approached, sometimes multiple times, about attending sales presentations. These aren’t always presented as optional, and the follow-up calls or surprise charges can sour the trip before it even starts.
• Cleanliness and Room Condition Issues: Reports include dirty or outdated rooms, leftover items from previous guests (like used coffee grounds), and even bedbug sightings in rare cases. Complaints also include unpleasant odors and inconsistent housekeeping.
• Misleading or Unavailable Amenities: Guests have mentioned that certain perks, such as working pool games, grills, included water park access, or even basic towel availability, were either not working or came with unexpected fees.
• Room Layout and Comfort Problems: Sofa beds described as uncomfortable for adults, bathrooms with little to no privacy, and rooms without blackout curtains are all noted as issues that can make the stay less comfortable.
• Reservation and Communication Gaps: Some guests have experienced confusion between reservation systems and front desk information, leading to unexpected room changes or issues at check-in.
• Maintenance and Malfunctioning Equipment: From TVs that only work if left on continuously to broken arcade machines, there are recurring comments about neglected upkeep.
• Value for Money Concerns: The overall quality sometimes leaves guests questioning whether the cost matches the experience, with comparisons being made to a motel rather than a resort.

Why a Timeshare Exit Company Might Be Worth Considering

If you own a timeshare at Westgate Towers Resort and find these issues familiar, or if the ongoing fees and commitments are weighing on you, looking into a reputable timeshare exit company could be a practical step. Timeshare contracts can be complicated and designed to keep you locked in, but a professional exit company can help you navigate the process, avoid pitfalls, and understand your options.

Final Thoughts

Westgate Towers Resort may look appealing if your priority is proximity to Orlando’s attractions. But the combination of sales pressure, maintenance issues, and guest dissatisfaction means it’s worth taking a critical look before committing, or deciding to keep, your timeshare here. If you’re already an owner and share these concerns, the right exit strategy can help you move on from a commitment that no longer works for you.