Sunset Lagoon Hotel & Marina, now known as Sunset Marina Resort & Yacht Club, is located in Cancún, Mexico, and is part of the Sunset World Resorts & Vacation Experiences group. This hospitality company, founded in 1998 by Orlando Arroyo Marroquín, owns multiple resorts throughout Cancún and the Riviera Maya. Alongside its hotel offerings, the group also runs a travel agency, a car rental service, and a marina club.

With a Mediterranean-inspired design and a quieter, more intimate vibe than some of its sister properties, Sunset Lagoon might seem appealing at first glance. Guests enjoy access to water sports, marina-side relaxation, and amenities at other Sunset World locations, like Sunset Royal Beach Resort. But behind all that, there's a side to the resort that many guests and timeshare owners wish they'd known about beforehand.

Rebranding and Renovations: A New Name, Same Issues?

In recent years, the resort underwent a rebranding, changing its name to Sunset Marina Resort & Yacht Club. This move was likely intended to better highlight the yacht and marina features, accompanied by renovations to improve guest facilities. However, while the physical aspects may have been updated, customer experiences tell a different story when it comes to how the business handles its timeshare operations.

Timeshare Sales Tactics: The Core of the Controversy

The most serious concerns about Sunset Lagoon stem from its timeshare sales process. Numerous reports and reviews from past customers and online forums point to a troubling pattern of misleading practices. Key issues include:

• Misrepresented Value: Sales reps allegedly told prospective buyers they could earn income by renting out their timeshare or sell it back later at a profit. These statements often turned out to be misleading or entirely false.
• Hidden All-Inclusive Fees: Many customers were under the impression that the all-inclusive fees were optional, only to find out later that these fees were mandatory and had to be paid even when not using the resort.
• Waiving Cancellation Rights: Buyers reported being pressured into signing away their five-day legal right to cancel the contract, a practice that is explicitly illegal under Mexican consumer law.

Customer Frustrations: More Than Buyer’s Remorse

Customer experiences often reflect a deeper level of frustration than simple disappointment. Common complaints include:

• Contract Cancellation Troubles: Even those who attempted to cancel within the legal window faced delays, avoidance, or flat-out denial from the company.
• Unkept Promises: Benefits like discounted airfare, free cruises, or other bonuses frequently failed to materialize. This left many owners feeling duped and stuck.
• Aggressive Collections: In cases where customers tried to walk away from their contracts, some were contacted by third-party debt collectors and even threatened with legal action.

Why Consider a Timeshare Exit Company?

Given the complexity of the contracts and the tactics reportedly used by Sunset Lagoon and Sunset World, getting out of a timeshare agreement can be much harder than it should be. This is where a legitimate and reputable timeshare exit company may be able to help.

These companies specialize in navigating the legal and contractual challenges that come with timeshare ownership, especially when the original purchase involved deceptive or aggressive sales techniques. A good exit company will assess the legality of your contract, gather documentation, and communicate on your behalf to facilitate a safe and fair exit.

Final Thoughts: What You Need to Know

Sunset Lagoon Hotel & Marina may offer a pleasant setting on the surface, but many timeshare owners have encountered significant problems tied to the way the resort conducts its business. Whether it's the misleading promises, the contractual traps, or the difficulty of getting help, it may be worth consulting with a qualified timeshare exit company to explore your options.

Make sure to research thoroughly, keep records of all interactions, and proceed carefully when navigating any form of timeshare agreement.