Viva Vacation Club, also referred to today as Club Viva, is the membership program tied to the Viva Resorts by Wyndham portfolio. On the surface, it’s marketed as a way to enjoy special perks, guaranteed vacations, and a sense of belonging across properties in the Dominican Republic, Mexico, and the Bahamas. But once you take a closer look, a different picture emerges, one filled with complaints, frustrations, and unmet expectations. Here’s a breakdown of what Viva Vacation Club really is, what members often experience, and why so many end up searching for a timeshare exit company.

What Viva Vacation Club Really Is

Viva Vacation Club is not its own resort brand, it’s an in‑house membership system layered onto existing Viva by Wyndham properties. Members typically purchase a contract involving points, which are then used to book stays at participating resorts like Viva Dominicus Beach and Palace in the Dominican Republic, Viva Maya and Viva Azteca in Playa del Carmen, Viva Fortuna in the Bahamas, Viva Tangerine in Cabarete, and others.

The pitch often includes:

• Priority or VIP check‑in lines
• Members‑only lounges or areas
• Access to “exclusive” perks such as minibar upgrades or room categories
• The option to exchange stays through companies like RCI

On paper, this sounds appealing. But many find that the perks don’t always deliver the promised value, especially when the actual cost is compared to simply booking a vacation at market rates.

Complaints That Keep Coming Up

When researching Viva Vacation Club, one of the most consistent themes is dissatisfaction. Complaints from members and guests often fall into the following categories:

High‑Pressure Sales: Many describe being drawn into long, exhausting timeshare presentations, often marketed as a “special tour” or “free gift opportunity.” What starts friendly quickly turns into aggressive pitches, with some travelers saying they felt harassed until they signed.

Contract and Cancellation Issues: Once the contract is signed, members quickly realize how rigid it is. Cooling‑off periods in places like Mexico are limited (five business days), and in the Dominican Republic there’s often little clarity. Missing these windows leaves owners tied to obligations that are very difficult to break.

Perks That Don’t Match the Promise: Members report struggling to book the room categories or dates that were advertised during the presentation. VIP areas often aren’t very exclusive, and blackout dates or limited inventory mean that the “guaranteed” vacation is not always accessible.

Value vs. Cost: For many, the math simply doesn’t add up. Annual fees, point systems, and ongoing payments often cost more than booking a regular all‑inclusive stay — with little to no added benefit.

Customer Service Problems: Numerous reviews mention long delays, poor responsiveness, or outright lack of support when trying to resolve issues with bookings or contracts.

Why Owners Consider a Timeshare Exit

Owning with Viva Vacation Club may initially feel like a secure way to guarantee vacations, but the reality often becomes a long‑term burden. The aggressive sales environment, unclear cancellation rules, limited booking availability, and overall disappointment leave many feeling trapped.

For those who realize they were misled or simply no longer find value in their membership, the question becomes: how do I get out? This is where a timeshare exit company or attorney can make a difference. They specialize in reviewing contracts, identifying misrepresentation, and negotiating or pursuing cancellation on behalf of owners.

Guidance Toward Seeking Help

Before hiring anyone, it’s important to gather your paperwork, contracts, payment records, promotional materials, and any correspondence with the company. If you are still within a legal rescission period (which can be very short), you should act immediately and in writing. If that period has passed, professional help may be necessary.

A reputable timeshare exit company should:

• Review your exact contract before making promises
• Explain the process clearly and in writing
• Avoid demanding full payment upfront
• Be transparent about risks and timelines

Steer clear of any firm that guarantees a quick fix or tells you to stop paying immediately without explaining the consequences.

Final Thoughts

Viva Vacation Club markets itself as a gateway to worry‑free vacations, but for many members, it has proven to be an expensive, frustrating commitment. Between aggressive sales tactics, restrictive contracts, and disappointing follow‑through, it’s no surprise that countless owners regret their decision.

If you find yourself in this position, know that you’re not alone. Many others have been through the same experience, and exploring a timeshare exit with the right guidance may be the most realistic path forward. The key is to act deliberately, document everything, and seek professional support if needed.