Mayan Palace Timeshares and Finding the Right Exit Strategy

Mayan Palace is part of Grupo Vidanta, which owns over 30 resorts and hotels, primarily focused on coastal tourist destinations. The Mayan Palace locations include Nuevo Vallarta, Riviera Maya, Acapulco, Puerto Peñasco, Puerto Vallarta, and Mazatlán. It’s important to distinguish this resort from its counterpart, The Grand Mayan, which operates in fewer locations and offers a more premium experience.

While Mayan Palace boasts attractive features, such as pools, dining options, and spacious accommodations, prospective buyers and current timeshare owners should take a closer look at its offerings and potential pitfalls. Below, we’ll dive into the amenities, issues, and why you might consider a timeshare exit company if the experience doesn’t meet your expectations.

Amenities and Features Across Locations

Pools

Each Mayan Palace location features pools, but the size and availability vary:

·         Nuevo Vallarta and Puerto Vallarta: One pool, open 9 AM to 9 PM.

·         Mazatlán: One pool, open 9 AM to 8 PM.

·         Riviera Maya: A 24/7 pool.

·         Acapulco: Five pools, including one with slides for children, open 8 AM to 8 PM.

·         Puerto Peñasco: Two pools — an outdoor pool (7 AM to 11 PM) and an indoor pool (7 AM to 9 PM).

Dining Options

All locations feature bars, lounges, in-room dining, casual dining, and fine dining options, except Mazatlán, which lacks fine dining.

Additional Amenities

Most locations include spas, entertainment options, golf courses, and wedding services. However, exceptions exist, such as Mazatlán, which only offers wedding services, and Puerto Vallarta, which provides only spa and entertainment options.

Those are all nice and all, good features that catch the eye—but what about, you know, where you'll actually be spending most of your time in? The bedrooms?

Rooms and Pricing

Mayan Palace offers three types of rooms:

1.      Master Room:

o    Features: Two double beds (or a king-size bed), one bathroom, one TV, and a balcony.

o    Occupancy: 2 adults and 2 children under 12.

o    Price: Starts at $980 per night.

2.      One-Bedroom Suite:

o    Features: Living room with dining table and kitchen, one king-size bed, one bathroom, two TVs, and a balcony.

o    Occupancy: 4 adults and 2 children under 12.

o    Price: Starts at $1,260 per night, except in Mazatlán, where it starts at $580 (53.5% cheaper).

3.      Two-Bedroom Suite:

o    Features: Kitchen, dining table, one king-size bed, two double beds, two bathrooms, two TVs, and a balcony.

o    Occupancy: 6 adults and 2 children under 12 (or 5 adults in Mazatlán).

o    Price: Starts at $1,610 per night, except in Mazatlán, where it starts at $730 (54.6% cheaper).

Beneath the seemingly attractive offers presented by Mayan Palace lies a multitude of hidden problems. These issues are not only evident on the surface but are also deeply embedded within their website, revealing themselves upon closer inspection, for instance:

Website Issues

·         Broken or missing links on the Mazatlán page, especially for room information.

·         Incorrect links on Puerto Peñasco’s page, directing users to The Grand Mayan (a separate, more expensive resort).

·         Generic room photos across all room types, misrepresenting accommodations.

·         Inconsistent descriptions: The two-bedroom suite is advertised as having a living room, but this is omitted in the detailed description.

·         Hidden terms: Small print reveals that Mayan Palace is a members-only resort with limited room availability for non-members, often at short notice and under specific terms.

Considering these points, it's easy to see why someone might want to cancel their timeshare with them. It’s also worth exploring user reviews that criticize the place and its treatment of the average guest. While some negative reviews might exaggerate or focus on very specific experiences, the majority tend to highlight common recurring issues.

·         Overly large properties that are difficult to navigate.

·         Fees for nearly every amenity or service.

·         Noise disturbances, depending on the location.

·         Outdated furniture and decor.

·         Poor communication with staff.

·         High costs, even for members.

These problems have led many individuals to reconsider their timeshare investments, here are some pictured examples from several review websites.

Considering a Timeshare Exit Company

In conclusion, if you’ve found your Mayan Palace timeshare unsatisfactory, seeking a timeshare exit company could be your best option. However, just as timeshare contracts can be deceptive, the exit process requires caution to avoid scams.

Tips for Finding a Reliable Timeshare Exit Company

1. Verify Legitimacy: Ensure the company is reputable and specializes in canceling timeshares like yours.
2. Avoid Upfront Payments: Reputable companies won’t ask for full payment before completing the service.
3. Check Reviews: Look for customer feedback and verified success stories to gauge the company’s reliability.

Mayan Palace may offer attractive features, but it’s essential to weigh the negatives, especially if you’re locked into a timeshare agreement. For those seeking an exit, partnering with a reputable timeshare exit company is your best bet to reclaim financial freedom. Our website provides a curated list of trusted timeshare exit companies to help you navigate this challenging process. Remember, thorough research and caution are key to avoiding scams and ensuring a successful outcome.