Why You Might Want to Exit Interval International

If you’re here, chances are you’ve found yourself tangled in the world of timeshares, and more specifically, Interval International (II). Maybe you were lured in by the promise of unlimited vacation exchanges, a vast selection of resorts, and the idea that you could swap your timeshare for dream destinations worldwide. Sounds good on paper, right? Well, as many Interval International members have come to realize, the reality often falls far short of what they had expected.

Who (or What) is Interval International?

First of all, Interval International is one of the biggest names in the vacation exchange game, but they do not sell timeshares themselves. They allow you to connect with different resorts. Founded in 1976 and currently headquartered in Miami, Florida, II boasts a network of over 3,200 resorts in more than 90 countries and claims to serve around 1.6 million members. That’s a lot of people looking for a vacation swap.

In 2018, Interval International’s parent company, Interval Leisure Group (ILG), was scooped up by Marriott Vacations Worldwide Corporation for a whopping $4.7 billion. This move integrated Interval International into Marriott’s sprawling empire of vacation ownership and exchange programs, making it an even bigger industry powerhouse.

But bigger doesn't always mean better.

The Frustrations of Being an Interval International Member

While Interval International certainly has an impressive network, it also has a long track record of frustrating its members. If you’re feeling like you’re stuck in an endless loop of high fees, impossible booking conditions, and unhelpful customer service, you’re definitely not alone.

Here are some of the biggest complaints about Interval International:

1. Limited Availability 

II markets itself as a system where you can effortlessly swap your timeshare for another resort of your choice. In theory, you deposit your week, request your destination, and it should work. But in practice, it's more like the odds are stacked against you.

Many members report extreme difficulty in securing desired trades, even when booking well in advance. Some claim they’ve placed exchange requests a year ahead, only to be met with little to no options. The lack of availability has left many wondering if their membership is even worth it.

2. Fees, Fees, and More Fees

Timeshares are already infamous for their maintenance fees, but Interval International takes it up a notch by charging additional exchange fees, upgrade fees, and resort fees. Even if you finally manage to book an exchange, you might find yourself shelling out hundreds of dollars in extra costs that make the entire process feel like a scam.

One particularly frustrating scenario? Some resorts within II’s network have all-inclusive fees that can be so high that members end up realizing it would have been cheaper to book the stay outright instead of using their timeshare.

3. Customer Service Woes

One of the most common complaints about Interval International is its lackluster customer service. From unhelpful representatives to hours-long hold times, getting assistance from II can be an exercise in frustration.

Many members report that support reps seem uninformed about II’s own policies, providing inconsistent answers or failing to resolve issues efficiently. Others complain that when trying to cancel a request or adjust an exchange, they’re met with roadblocks and vague responses.

4. A Sea of Negative Reviews

If you take a quick look at online review platforms, you’ll see a recurring theme: overpromised and underdelivered experiences.

• Better Business Bureau (BBB): 1.24 out of 5 stars, with 45 customer reviews.
• PissedConsumer.com: 1.7 out of 5 stars based on 191 reviews.

While II does seem to respond to BBB complaints, often offering solutions such as refunding points or clarifying fees, it doesn’t erase the pattern of dissatisfied members who feel misled by the system.

Should You Consider a Timeshare Exit Company?

Given all these issues, it’s no surprise that many Interval International members want out. But how do you escape a timeshare contract, especially one tied to an exchange network like II?

This is where a timeshare exit company can help. These companies specialize in assisting frustrated owners in legally and permanently removing themselves from their timeshare obligations. Here’s what to consider when looking for one:

• Look for companies with a proven track record (Check BBB ratings and verified customer reviews).
• Avoid upfront fees whenever possible (Some shady companies charge thousands without delivering results).
• Ensure they offer legal solutions (Scams often involve false promises of quick exits).
• Consult with a lawyer or consumer protection agency before making any commitments.

The Bottom Line

Interval International may be one of the biggest names in timeshare exchange, but its limitations, fees, and customer service problems have left many of its members feeling trapped. If you’re stuck in a system that doesn’t work for you, exploring a timeshare exit strategy might be your best bet.

Before making a decision, do your research and consider all your options. Whether you’re looking to break free from Interval International or just weighing the costs of continuing, knowing the realities behind the marketing hype can save you from more headaches down the line.