Considering an Exit from Playa Grande Resort & Grand Spa? Here's What You Should Know

If you're here, chances are you're having second thoughts about your timeshare at Playa Grande Resort & Grand Spa in Cabo San Lucas. While Playa Grande may initially appear to be a grand vacation investment, many owners find themselves questioning the value over time. Below, we'll walk through the key issues with Playa Grande, what exactly this resort is and how it's run, and why you might want to consider a reputable timeshare exit company to help you get out.

What is Playa Grande Resort & Grand Spa?

Playa Grande Resort & Grand Spa is an all-inclusive resort situated on the Pacific side of Cabo San Lucas, right near the marina and downtown. It offers a wide range of amenities including multiple restaurants (Calima, Brigantine Steak House, La Taqueria, Sea Side Grill), large pools, a full-service spa, entertainment, and packages centered around wellness and golf.

Accommodation ranges from simple studios to large four-bedroom penthouses, many with full kitchens, ocean views, and private terraces. At face value, it sounds appealing. But behind the glossy marketing and oceanfront photos, there are a few things that owners, and especially timeshare holders, should be cautious about.

Corporate Structure & Ownership: Who Really Runs This Place?

Playa Grande is part of Solmar Hotels & Resorts, a Mexico-based group of properties in Los Cabos. It falls under the "Playas" collection within the group. As of 2025, the property has seen a shift in management: Hyatt finalized its acquisition of Playa Hotels & Resorts (which included Playa Grande) for approximately $2.6 billion. While Hyatt now manages operations under their Inclusive Collection, the physical property may be sold off to Tortuga Resorts by the end of the year, with Hyatt continuing to run it via a 50-year agreement.

This means ownership and responsibility can be murky. You might buy into a resort thinking you're getting one thing, but a year later it's being sold off or restructured, meanwhile, you're locked into a timeshare contract with no clear sense of who you're really dealing with.

How Does Playa Grande Compare Within the Solmar Line?

Among Solmar's properties, Playa Grande is mid-to-large in size with over 350 rooms. It leans toward a more lively, entertainment-focused atmosphere. It's not as quiet or upscale as its neighbor, Grand Solmar. Within the broader Hyatt Inclusive Collection, Playa Grande is somewhere between value and luxury, nice, but not top-tier like some Ziva or Zilara properties.

Why Are So Many Owners Unhappy?

Despite the amenities and location, the resort has racked up its share of complaints from guests, especially those involved with timeshare agreements.

Aggressive Timeshare Sales Tactics: Numerous guests report being pressured into attending timeshare presentations or buying add-ons like meal cards. Some say they were misled entirely, calling the tactics deceptive or outright scams.

Hidden Fees and Billing Disputes: There are consistent reports of guests facing unexplained charges at checkout, being threatened with additional night charges, or having their disputes ignored by management. The billing transparency here is questionable.

Misleading "All-Inclusive" Packages: Some people book what they think is an all-inclusive deal, only to find that many services and amenities are extra. There are also troubling reports of discriminatory service, especially toward local or non-English-speaking guests.

Facility Maintenance Issues: Guests have flagged a variety of problems: broken shower doors (including one that trapped someone inside), rusted fixtures, old mattresses, and sightings of cockroaches. These aren't isolated cases, they're frequent enough to suggest broader maintenance neglect.

Poor Guest Service and Communication: Especially when it comes to refunds, double bookings, and reservation issues, management is often unreachable or unresponsive, particularly on weekends. Some guests feel left in the dark with no way to resolve serious problems.

Serious Allegations of Theft by Staff: Multiple reports have emerged of personal items and even cash being stolen from rooms during cleaning. Some guests say they were robbed of thousands of dollars. These claims understandably make many people feel unsafe and violated.

Is a Timeshare Exit Right for You?

When you add all this up, the shifting management, aggressive sales tactics, questionable value, and reports of serious customer dissatisfaction, it paints a clear picture: Playa Grande Resort & Grand Spa might not be worth staying locked into.

Timeshare contracts can be difficult to exit on your own, especially when the resort is under layers of corporate restructuring and management ambiguity. That’s where a trustworthy timeshare exit company can help. They know how to navigate these complexities and deal with corporate resistance.

If your experience with Playa Grande hasn’t lived up to what was promised, you do have options. It might be time to start looking into an exit strategy that lets you move on from a contract that’s no longer in your favor.

Conclusion

Playa Grande Resort & Grand Spa might look polished on the surface, but many owners discover that what's behind the curtain is a mix of mismanagement, hidden costs, and unfulfilled promises. If you've been feeling stuck or misled, you're far from alone. It might just be the right time to explore a legitimate and effective way out.

Just make sure you research any exit company thoroughly, and avoid any that ask for large upfront payments or make promises that sound too good to be true. Transparency and a solid track record should always come first.

You don’t have to stay tied to a timeshare that isn’t giving you what you signed up for.