Should You Consider a Timeshare Exit from Eskape by Krystal?

If you've ever stayed at one of the Krystal Resorts in Mexico, whether in Cancún, Puerto Vallarta, Ixtapa, or Ciudad Juárez, you might have come across a pitch for something called Eskape by Krystal. Marketed as a vacation club or timeshare product, Eskape claims to open the door to a world of travel perks: hotel stays, discounted rates, free cruises, spa days, and exclusive access to deals worldwide. It sounds like a dream for frequent travelers. But for many, it quickly becomes a frustrating commitment full of unclear terms, missing perks, and relentless upselling.

So what exactly is Eskape by Krystal? And why are so many people looking for ways to cancel their memberships?

What Is Eskape by Krystal?

Eskape by Krystal is part of Krystal Hotels, which falls under the larger umbrella of Grupo Inversor H Hotels & Resorts. Previously associated with NH Hotels, this group runs several resort locations across Mexico and operates a series of timeshare offerings under both Krystal International Vacation Club (KIVC) and Eskape by Krystal.

The idea is simple: you pay for a membership that gives you access to hotel discounts, special vacation packages, cruises, and other perks around the world. However, what you're told during the initial pitch often doesn't match the reality once you're locked into a contract.

The Complaints

Sales Presentations: High-Pressure & Often Misleading:  

Multiple travelers have reported being invited to "presentations" that last far longer than expected, often under the promise of freebies like spa treatments, ATV rides, or free breakfasts. These pitches can stretch over several hours and are described as increasingly aggressive, designed to wear down attendees until they agree to sign.

Some have even said alcohol was offered during the pitch, allegedly to reduce resistance and soften judgment. It’s not uncommon for what starts as a friendly tour to become a grueling, high-pressure sales experience.

Promises vs. Reality: A Bait-and-Switch?:

One of the most frequent complaints about Eskape by Krystal is the mismatch between what sales reps promise and what actually ends up in the contract. Members report being told they’ll receive “7 free nights per year for 10 years,” only to find that what they really bought was a discount program, offering maybe 25% off hotel stays, with multiple restrictions.

Others were promised package deals that included airfare, cruises, or guaranteed travel perks, none of which materialized. Some users even found that access to the booking portal, where they could view actual availability and prices, was delayed intentionally for up to 54 days, conveniently beyond the window in which they could cancel the agreement.

Canceling Is Not So Simple

Mexican law technically provides a five-day window for canceling timeshare agreements, while in U.S. states like Florida it extends to around 39 days. However, Eskape by Krystal has reportedly sidestepped these protections by labeling contracts as part of a “special promotion,” effectively making them non-refundable.

Customers who tried to cancel within the legal period were often met with vague excuses, ignored entirely, or routed through unresponsive customer service lines. Once the ink dries on the contract, many say the support they were promised disappears.

Disappointing Options and High Prices

When members finally gain access to Eskape’s booking system, the results are often disappointing. The travel options are extremely limited, only a few U.S. states and around five countries are even listed, and the promised low prices like “$71/night” are nowhere to be found.

Instead, many listings show nightly rates well over $150, often with no noticeable discount compared to standard booking sites. And those “free” cruises or airfare perks? Most users say they either don’t exist or are buried under so many restrictions that they’re practically unusable.

Why You Might Want a Timeshare Exit Company

Given the number of unresolved complaints, the high-pressure sales process, and the frequent issues with benefits not being delivered, many people are turning to timeshare exit services to get out of their contracts with Eskape by Krystal.

These exit companies specialize in helping people navigate the cancellation process, even if it means negotiating with the resort or resort group directly, or working through legal channels when customer support fails. Considering how difficult Eskape has made cancellations, professional help might be the only realistic way out.

If you’re stuck in a contract that doesn’t deliver on what was promised, or if you feel like the value isn’t anywhere near what you paid for, it may be time to consider your options. Timeshare exit companies aren’t always cheap, but for many, they offer a real solution to an ongoing problem.

Conclusion

Before signing anything, or if you’ve already signed and now regret it, it’s worth taking a closer look at what you’re truly getting. And if you feel you’ve been misled or stuck in a contract that doesn’t reflect what was promised, looking into a reputable timeshare exit company might be your next best step.