Switch It Title Exchange is a timeshare exit and title transfer company specializing in helping timeshare owners remove a timeshare from their names—whether by transferring the title back to the resort or finding another owner. According to their Better Business Bureau (BBB) profile, they are a BBB-accredited limited liability company based in Seymour, Tennessee. The company was founded locally in 2014 and is managed by owner Mr. Tyler Hitt, with Alan Griffin serving as Business Manager.

Switch It Title Exchange provides services that assist timeshare owners in legally transferring ownership. Their process typically involves:

• Conducting title searches to identify any liens, encumbrances, or other issues affecting the deed.
• Preparing the necessary documents and managing the paperwork required for a deed or title transfer.
• Acting as an escrow agent during the transfer process.

Their role is often to “unlock” a timeshare exit when owners find themselves burdened by costly, long-term obligations.

The company has been operating since July 2014 and is owned by Mr. Tyler Hitt. They are listed in directories such as Dun & Bradstreet (D&B) and have maintained a consistent presence in the timeshare exit industry. However, their credibility has been a point of concern, given their mixed reputation among customers.

Reputation, Customer Complaints & Controversies:

While Switch It Title Exchange holds an A+ rating with the BBB, customer feedback tells a more complicated story. The company has received numerous complaints, many of which point to the following recurring issues:

• Extended Processing Times: Multiple complaints highlight promises of completion within 3–6 months, which often extend into years.
• Poor Communication: Many customers report having to repeatedly follow up for updates, often facing slow or dismissive responses.
• Refund Disputes: Some clients claim the company failed to honor their advertised money-back guarantee when the timeshare exit process was not completed as promised.
• Service Confusion: Customers have expressed uncertainty about the company’s relationship with referring businesses, such as Legal Consulting Inc., leading to disputes over responsibility for delays and unmet guarantees.

On their BBB page, they have a rating of 3.18 stars with 38 customer reviews. The ratio of positive to negative reviews is about equal, but the company appears to respond to nearly every complaint. This could indicate an effort to address issues, even if execution remains problematic.

Marketing & Online PresenceSwitch It Title Exchange’s online presence raises further concerns:

• Their Facebook page has existed since 2014, yet until 2018, their posts were unrelated to timeshares or title transfers.
• Early marketing efforts included raffles and giveaways to attract engagement, yet despite boasting around one million followers, engagement levels remain strikingly low.
• Their website is unrefined and unfinished, with a testimonial section that sometimes contains generic placeholder text inconsistent with other parts of the website. Many of these reviews appear fabricated.
• There is an excessive use of stock images, with the same visuals appearing in multiple sections of the website.
• Google reviews also raise red flags, as some have no relation to their services. Their Google rating stands at 3.7 stars based on 19 reviews, further adding to suspicions about their credibility.

Switch It Title Exchange does not inspire a strong sense of trustworthiness. While they maintain moderate functionality and responsiveness on their BBB page, significant issues—ranging from prolonged processing times and lack of transparency to suspicious marketing tactics—make it necessary to exercise extreme caution before engaging their services.

Despite their shortcomings, they do appear to make efforts toward improvement. However, given the numerous red flags, we recommend potential clients proceed carefully.

Our website rates Switch It Title Exchange 2 out of 5 stars, with the hope that they will address their deficiencies and improve their services in the future.