Seaside Consultants
Seaside Consultants is a timeshare cancellation company located in Encinitas, California. The company has been accredited by the Better Business Bureau (BBB) since November 22, 2016, and holds an impressive A+ rating, which underscores their commitment to customer satisfaction and professional service.
Their website highlights a testimonials section that links directly to their Google Reviews page and their BBB profile, adding credibility to their claims. Prospective clients can also benefit from free consultations, a strong selling point for those seeking assistance without upfront commitments.
Strengths and Weaknesses:
However, there are some limitations worth noting. Seaside Consultants appears to operate exclusively within the United States, which could pose a challenge for potential clients residing outside the country. Despite this geographical limitation, the company demonstrates a commendable effort in addressing client concerns. Their BBB page shows a few complaints, but these are typically resolved promptly and professionally. Clients who have received responses generally report satisfactory outcomes, a testament to Seaside's commitment to maintaining their high rating.
Their BBB profile boasts a 4.41-star rating based on 73 consumer reviews. While they’ve received their fair share of one-star ratings, it is notable that Seaside Consultants actively engages with dissatisfied customers to address and resolve issues. In some cases, clients even update their reviews to reflect resolved complaints.
On Google Reviews, Seaside Consultants holds a slightly lower rating of 4.1 stars from 78 reviews. They continue their practice of responding to negative feedback, which, while laudable, may come across as overwhelming due to the volume of responses. Some claims made in reviews may also appear questionable, though this is a challenge many businesses face in the online review space.
Summary and Recommendation:
Overall, Seaside Consultants maintains a consistent four-star reputation across multiple platforms, suggesting a reliable but not flawless service. Their transparent approach to customer feedback and their dedication to resolution set them apart in the timeshare cancellation industry. However, their US-only focus and mixed online reviews may warrant caution for some potential clients.
Website: https://www.seasideconsultants.com