Primo Management Group Review: A Timeshare Exit Company Surrounded by Red Flags

Primo Management Group is, or seemingly was, a Timeshare Exit Company that has now practically vanished. When searching for their name online, there is no active official website available to properly review their services or operations. A Google result may appear for primomanagementgroup.org, but this does not seem to be their legitimate website. Their actual website was previously listed as pmanagementgroup.com, which was advertised through some of the remaining traces of their social media presence, such as Instagram, while their Facebook appears to have been made private.

One of the first things users may notice is their overwhelmingly positive Google rating, showing around 625 reviews with a 4.7-star average. However, this rating should be approached carefully, as the majority of these reviews are outdated and may no longer accurately represent the company’s current reputation or operations.

Interestingly, Google does not currently mark the business as closed, and when researching whether they still exist as an active entity, they do appear to remain registered. However, this does not necessarily reflect a healthy operation, especially when considering the growing number of complaints, abandoned communication channels, and the disappearance of their primary online presence.

Looking deeper into their history reveals several concerning details. Their Instagram appears to have stopped activity around 2024, while Yelp reviews continued into 2025, with the majority being negative. Complaints have existed as far back as 2018, including one particularly ironic situation where Primo Management Group responded by claiming a negative review was fake. However, Yelp itself later discovered that the company had created 16 fake positive reviews, raising serious questions about the authenticity of their online reputation.

Negative experiences have also appeared on their Google reviews despite the rating remaining at 4.7 stars. Most recent reviews from approximately the last 10 months have been negative, with only a small number of responses from Primo Management Group itself. These responses generally consisted of denying a customer’s experience or expressing disagreement rather than addressing the concerns raised.

The company appears to have operated for more than 8 years, which may explain why there is still a large collection of older positive reviews that can make it difficult for new customers to recognize the current situation. A long history does not automatically guarantee reliability, especially when recent customer experiences paint a very different picture.

On the Better Business Bureau (BBB), Primo Management Group appears to have continued responding to complaints as recently as 2026, although there have been no responses since April. While the company has attempted to defend itself against certain accusations, the overall reputation continues to decline as more complaints appear and fewer official communication channels remain available.

As mentioned previously, Primo Management Group appears to still exist despite the lack of a functioning website and limited social media activity. There are still individuals who have managed to contact them, but the combination of unresolved complaints, suspicious review activity, and abandoned platforms creates a concerning pattern.

When a company has one isolated complaint, it may be possible to consider it an exception. However, when multiple complaints accumulate while a company’s main methods of communication disappear, it becomes increasingly difficult to view them as a trustworthy option.

If you encounter Primo Management Group or are contacted by them, it is strongly recommended to research thoroughly and proceed with extreme caution before providing any payments or personal information. The available history and complaints surrounding the company should be carefully considered before making any decisions.