Preferred Cancellation Services (PCS) is a timeshare cancellation firm based in Florida, operating out of two offices. They offer services to assist individuals in canceling timeshare contracts, catering to both English and Spanish-speaking clients. Their website features an option for Spanish-language support and includes informative videos in Spanish, demonstrating an effort to reach a broader audience.

Upon closer inspection, however, several concerns arise regarding PCS’s transparency and credibility. Their website claims a 5.0-star rating from 121 reviews on Google. However, upon reviewing their Google profile, only 59 reviews are visible, all dating back more than three years. No recent feedback exists to confirm their continued operations or client satisfaction.

Adding to the skepticism, PCS’s website includes a review section. Yet, instead of actual customer testimonials, the section offers vague definitions of values such as "Honesty," "Integrity," and "Results." While these words may sound appealing, they are not substantiated by verifiable customer experiences, making this portion of their website appear disingenuous. The site’s claim of featuring "reviews from people like you" seems misleading, as no real reviews are presented.

Further evidence of inactivity includes their last Facebook update, which dates back to 2022, and the last Facebook reviews, posted in 2021. Additionally, user comments on their Facebook page indicate that their contact number is unresponsive. These factors suggest that PCS may no longer be operational, yet their website remains active, potentially misleading prospective clients into believing the company is still functional.

Based on the lack of transparency, outdated information, and apparent inactivity, Preferred Cancellation Services’ credibility is questionable. While their efforts to cater to Spanish-speaking clients are commendable, the overall absence of recent activity and verifiable reviews raises significant concerns.

Given these findings, it’s advisable to approach PCS with caution. If they are indeed inactive, it is unethical for their website to imply otherwise. Such practices can lead to frustrated clients and wasted time. For these reasons, PCS receives a low 1 star rating in this review. While their initial goals and service offerings may have been promising, their current state leaves much to be desired.

Official Page: https://www.mypcsnow.com/

Facebook page: https://www.facebook.com/mypcsnow/

Instagram page: https://www.instagram.com/preferredcancellationservices/