Linx Legal is a timeshare cancellation company with a reputation that has garnered significant attention across platforms such as Reddit, the BBB (Better Business Bureau), Redweek, Yelp, and BestCompany.com. With over 15 years in the industry and an A+ rating from the BBB, Linx Legal stands out as a seasoned player in the competitive market of timeshare exits. Their operations are primarily based in the United States, although their website lists Mexican locations, indicating potential availability for clients in Mexico.

A standout feature of Linx Legal is their offer of a free initial consultation, a refreshing alternative to competitors that often charge upfront fees even for preliminary advice. This approach adds a layer of trustworthiness, appealing to customers hesitant about the financial commitment.

Strengths and Weaknesses:

Customer reviews, however, present a mixed picture. While their Yelp page boasts mostly positive 5-star ratings, describing the company as easy to work with, there are negative reviews that cite poor communication and delays. Common complaints on the BBB involve slow response times, contract cancellations, or instances where progress on cancellation cases appears stagnant after payment. Notably, these complaints are relatively few compared to the volume of positive feedback.

Despite these challenges, many customers report satisfaction with the company’s services. Patience seems to be a key requirement, as some cases take significant time to resolve. BestCompany’s user reviews further affirm Linx Legal’s credibility, with a strong 5.0 rating based on 200 reviews and an overall score of 8.4. Their highlights include transparency about timeshares, fair pricing, and extensive U.S. coverage. On the downside, issues such as limited customer reviews, selective client acceptance, and the absence of live chat functionality are noted. Additionally, the eight-year gap between their establishment in 2009 and their first BBB rating in 2017 raises questions about their initial visibility.

Their official website under a .com domain seems to be their primary online presence, as supported by Google search results and links on their Facebook page. However, there is also a .net domain for Linx Legal, which may cause confusion for some users. The .net domain features fewer articles than the .com site, different contact phone numbers, and varying office locations. Both domains ceased updates in 2023 and were created in 2017, adding to the inconsistency. This discrepancy suggests that their websites may not be entirely reliable sources of information, potentially undermining trust.

Summary and Recommendation:

In summary, Linx Legal offers a promising service for timeshare cancellations, supported by a free consultation model and a solid reputation among many customers. However, potential clients should exercise caution, particularly regarding communication delays and the reliability of their website information. While Linx Legal holds strong ratings and a mostly positive reputation, they may not be the right fit for everyone, especially those seeking swift resolutions or seamless online interactions. As a result, they are given the rating of 4 stars.

Useful resources:

Their facebook page: https://www.facebook.com/linxlegalinc/

Their first website: https://linxlegal.com/

Second website: https://www.linxlegal.net/