America’s Consumer Advocacy Group, also known as ACA Group, is a well-known and widely recognized timeshare exit advocacy firm. As far as we can confirm, their primary website is acagroup.org, though they operate numerous additional websites due to their aggressive advertising strategy. Some of these include ExitTSPro, The Timeshare Exit Solution, and The Timeshare Exit Relief, among several others.

At first glance, ACA Group’s marketing language doesn’t differ much from that of many other timeshare exit companies. They promote familiar claims such as attorneys assigned to every case, an A+ BBB rating, a money-back guarantee, and free consultations. On the surface, these assurances may appear comforting, especially to owners seeking relief from an unwanted timeshare.

One notable and somewhat unique offering is their free timeshare exit advice book. While this isn’t necessarily a negative, it is worth noting as a marketing tool designed to build trust and credibility early on. Free educational resources are not inherently bad, but they should never replace transparency in the actual service being sold.

Where things begin to require closer scrutiny is in the wording surrounding their “free consultation.” While the consultation itself may indeed be free, it is strongly implied—if not outright stated—that fees for the actual cancellation process are substantial and expected to be paid upfront. This is not speculation. There is at least one documented report, including a case shared on JustAnswer, where an individual stated that ACA Group contacted them directly and requested an upfront payment of $6,000 for a case projected to take up to three years to resolve.

That detail alone raises a few concerns. First, being contacted unsolicited by a timeshare exit company is already a red flag. When a company mysteriously has your personal information and reaches out first, caution is always advised. Second, paying a large sum upfront for a process that may take several years places the consumer in a vulnerable position. The company retains the money for an extended, indeterminate period, all while the client is left with little more than the promise that work is being done behind the scenes.

Unfortunately, this does not appear to be an isolated experience. Multiple users have reported similar scenarios, suggesting this may be part of a broader pattern rather than a one-off misunderstanding.

The refund policy, found in the fine print at the bottom of ACA Group’s website, is particularly important to understand. While they advertise a money-back guarantee, the reality is far more restrictive. Refunds are only considered if the timeshare is not canceled within 36 months (three years). Additionally, the agreement states that if the Enrollment Agreement is breached, the client may lose their right to a refund entirely or receive only a partial one. What constitutes a breach, however, is left largely to their discretion—giving the company significant control over whether a refund is granted at all.

To be clear, there is no strong evidence that ACA Group is an outright scam. They do hold verified accreditations, these credentials are properly sourced, and a majority of their public reviews are positive. That said, as we’ve seen repeatedly with many timeshare exit firms, positive reviews and credentials do not automatically equate to efficiency, fairness, or low risk.

Our conclusion is simple: proceed with caution. ACA Group may be legitimate, but their upfront fees, long timelines, unsolicited outreach, and refund loopholes introduce risks that potential clients should carefully weigh. When it comes to timeshare exits, transparency and consumer control matter—and those elements are not always guaranteed here.