Vacation Village Resorts: A Timeshare Trap You’ll Want to Escape From

If you’ve ever been lured into a timeshare presentation with the promise of free gifts or a "too-good-to-be-true" vacation deal, chances are you might have heard of Vacation Village Resorts. Founded in 1975, this company owns more than 30 resort properties across the U.S., offering everything from beachfront stays to mountain retreats. While this may sound appealing at first, many owners find themselves facing frustrating challenges after signing up.

Vacation Village Resorts has been criticized for aggressive sales tactics, misleading contracts, and customer service issues that leave owners feeling trapped. If you’re looking for a way out, you’re not alone. Here’s what you need to know about the company, its issues, and why a timeshare exit company might be necessary.

Vacation Village Resorts Portfolio

Vacation Village Resorts owns and operates properties across various states, catering to different vacation preferences. Some of their well-known locations include:

• Florida: Properties in Kissimmee, Weston, Hollywood, and Fort Lauderdale, including Vacation Village at Parkway and The Berkley, Orlando.
• California: Resorts in Laguna Beach, Palm Springs, and Oceanside.
• Nevada: Several properties in Las Vegas, such as The Grandview at Las Vegas and The Cliffs at Peace Canyon.
• Massachusetts, Virginia, Oregon, and More: Locations in popular vacation spots, including Williamsburg and the Berkshires.

While these resorts are strategically placed in attractive destinations, customer experiences often tell a different story.

The Many Complaints Against Vacation Village Resorts

Vacation Village Resorts has an overwhelming number of negative reviews from customers across multiple platforms. They currently hold a 1.1-star rating on ConsumerAffairs with over 200 complaints, making them one of the lowest-rated vacation companies. The Better Business Bureau (BBB) has assigned them an F rating, largely due to their handling of customer complaints.

Why Does the BBB Give Vacation Village an F Rating?

The BBB cites several reasons for its poor rating, including:

• Failure to respond to complaints: Over 128 complaints have been left unanswered.
• Unresolved disputes: 36 complaints were filed and never resolved.
• Persistent issues: 388 total complaints against the company reflect recurring problems.
• Lack of improvement: Vacation Village Resorts has not taken meaningful steps to address its pattern of complaints.

While the company does respond to some BBB complaints, many customers report receiving unsatisfactory answers or no response at all.

Common Customer Complaints

1. High-Pressure, Misleading Sales Tactics

Many customers describe being subjected to long, high-pressure sales presentations where they were promised flexible booking options, easy resales, and great value—only to later realize the reality was very different. Some buyers claim they were not given a full breakdown of costs and contract details before signing.

2. Difficulties Exiting Contracts

Once an owner decides they no longer want their timeshare, the process of exiting can be incredibly complicated. Vacation Village Resorts has been known to make cancellation confusing, often requiring legal assistance or third-party intervention.

3. Hidden Fees and Unexpected Charges

Many customers report surprise fees that were not disclosed during purchase, such as escalating maintenance fees and resort charges. These extra costs add up quickly and can make ownership a financial burden.

4. Poor Customer Service

Numerous complaints highlight a lack of responsiveness from Vacation Village Resorts' customer service. Owners report unanswered calls, ignored emails, and difficulty in getting assistance with booking or contract questions. Some customers have even had reservations canceled without prior notice.

Why You Might Need a Timeshare Exit Company

Given the numerous complaints against Vacation Village Resorts, many owners find themselves looking for a way out. A reputable timeshare exit company can assist with legally terminating contracts, negotiating with the company, and ensuring the process is handled properly.

However, it’s essential to choose an exit company carefully. Look for firms with a proven track record, transparent pricing, and positive customer feedback. Avoid companies that demand large upfront fees without offering guarantees.

Final Thoughts

Vacation Village Resorts markets itself as a gateway to enjoyable vacations, but customer experiences paint a very different picture. With misleading sales tactics, rising fees, and poor customer service, many owners feel trapped in contracts they no longer want. If you’re considering exiting your timeshare, researching and working with a reliable timeshare exit company may be your best course of action.

Are you currently dealing with a Vacation Village Resorts timeshare? Share your experience in our given form!