Owning a timeshare at Xpu-Ha Palace has become increasingly complicated over the years. If you’re looking for clarity on what happened and how you might be able to move on from your agreement, here’s a breakdown of everything you should know.

A Brief History of Xpu-Ha Palace (And Why It Matters)

Originally developed by Palace Resorts, Xpu-Ha Palace was a 144-room, eco-friendly all-inclusive resort nestled in Mexico’s Riviera Maya. Guests stayed in bungalow-style villas surrounded by lush ecological parkland, complete with private terraces, hammocks, on-site cenotes, rescued wildlife exhibits, and access to other Palace Resorts properties.

Palace Resorts, founded in 1984 by José Chapur Zahoul, remains a family-owned hospitality group known for brands like Moon Palace and Le Blanc Spa Resorts. In 2009, Palace Resorts entered into a franchise agreement with Wyndham Hotels, rebranding Xpu-Ha Palace and a few sister properties under Wyndham's umbrella. However, ownership and operations still remained fully under Palace Resorts.

By 2015, things began to shift. Xpu-Ha Palace ceased operating under both the Palace and Wyndham brands. Pieces of the property were split up and sold, and the beachfront section reopened as Bel Air Collection Resort & Spa Riviera Maya—an entirely different operation under Bel Air Collection, a Miami-based hospitality group. Meanwhile, the inland portions were separately managed.

The Bel Air Years (2015–2022)

Under Bel Air's management, the resort was still marketed as "ex-Xpu-Ha Palace," but it quickly developed a new reputation. Guest feedback from 2016 to 2021 consistently pointed out:

• Moderate service levels
• Limited dining options
• Beach access difficulties

Bel Air Collection made the most of the resort’s original eco-friendly allure, but couldn't quite maintain the standards expected by many who had originally bought into Xpu-Ha Palace. If you had a timeshare under the Bel Air Collection era, you may have already started to notice cracks in the facade.

The Cyan Cancun Shift (2022–2023)

Fast forward to late 2022, and Bel Air Collection quietly disappeared from the property. Without any big announcements, management transitioned to Distinctive Concept Hotels, a Riviera Maya-based group. The beachfront resort rebranded and relaunched as Cyan Cancun Resort & Spa in October 2023.

Cyan Cancun slightly expanded the room count to 155, added new restaurants (including a creperie), an updated spa, a fitness center, and meeting spaces. Despite these upgrades, guest reviews paint a troubling picture:

• Slow service
• Odors in rooms
• Loud construction noise
• Annoying ID-copying at check-in

As of now, Cyan Cancun holds a disappointing 2.5-star rating on TripAdvisor—with the majority of reviews being negative.

Why This Matters for Timeshare Owners

If you hold a timeshare contract from the Xpu-Ha Palace or Bel Air Collection eras, there’s a good chance that your "ownership" is now tied to a resort that no longer exists in the form you agreed to. What's worse:

• Brand Changes: Palace Resorts, Wyndham, Bel Air, and now Cyan are different entities. Your original timeshare agreement might be outdated or unenforceable.
• Service Decline: Even if you technically still have "rights," the experience isn't what was promised.
• Unknown Management: Distinctive Concept Hotels isn't bound to the commitments made by Palace or Bel Air.

If your contract somehow transitioned to the new Cyan Cancun resort, you might find that your benefits, quality, and overall value are nowhere near what you signed up for.

How a Timeshare Exit Company Can Help

Given the layered history of Xpu-Ha Palace, exiting your timeshare might feel overwhelming. A reputable timeshare exit company can help you:

• Evaluate your existing contract to see if it's even enforceable anymore
• Negotiate or formally cancel your agreement with the current resort management
• Navigate the confusing changes in property ownership and brand shifts

Make sure you work with a company that understands the tangled legacy of resorts like Xpu-Ha Palace. It's critical to avoid anyone who charges upfront fees or promises "instant" results—exiting properly takes time and experience.

Final Thoughts

Xpu-Ha Palace started as an eco-resort dream but, through years of sales, splits, rebrandings, and management changes, has become something else entirely. If you’re stuck in a timeshare related to Xpu-Ha, Bel Air Collection, or Cyan Cancun, now is a smart time to seriously consider your exit options.

You deserve better than being tied to a resort that no longer lives up to its promises.

Note: Always consult an especialezed or experienced timeshare exit company before making decisions about your ownership. Every case is different, and the right help can make all the difference. Take a look at our list of reccomended timeshare exit companies to guide you on the right path.