Why You Might Want to Exit Your Timeshare with Soleil Management

If you've found yourself dealing with Soleil Management and are now looking for a way out, you're not alone. Let’s dive into why this company, and specifically its management of Tahiti Village, has left many timeshare owners frustrated and searching for an exit strategy.

Who is Soleil Management?

Soleil Management was founded in January 2001 and is based in Las Vegas, Nevada. The company manages resorts in Nevada, Hawaii, California, and Florida, overseeing a number of properties, including the well-known Tahiti Village resort. 

A quick glance at customer reviews paints a less-than-ideal picture. On the Better Business Bureau (BBB) website, Soleil Management holds an abysmal score of 1.17 stars with complaints ranging from billing disputes to outright terrible customer service. And these aren’t just isolated incidents—other platforms like PissedConsumer.com are filled with reviews describing misleading sales tactics and a complete lack of support for owners who feel trapped in their contracts. Google Reviews of Soleil Management also indicate terrible service, leaving them at a 2.6 rating with 47 reviews.

The Issues with Soleil Management

Reservation Nightmares

You pay for a timeshare expecting priority access, but customers have reported that even when rooms appear available online, Soleil Management prevents them from booking. Some have even claimed that their timeshare units are being sold to non-members, leaving deeded owners unable to access what they already paid for.

Overbooking & Last-Minute Cancellations

Imagine booking your vacation months in advance, only to arrive and be told that Soleil Management has overbooked. This isn’t a rare complaint—it’s happened multiple times. In August 2024, a customer reported that their confirmed reservation was canceled, and instead of a comparable alternative, they were offered a downgraded resort. If you're thinking, "That doesn’t sound fair," you're right—it isn’t.

Poor Management & Employee Complaints

Even working for Soleil Management doesn’t seem like a good deal. Employee reviews mention inconsistent leadership, micromanagement, and an overall toxic work environment. When employees describe the management as "intimidating and directionless," it’s not a stretch to assume that customers receive the same level of care (or lack thereof).

Legal Battles & Timeshare Confusion

Soleil Management has been tangled in legal matters over the years, including a 2020 case, "Soleil Mgmt. v. Sussman," which was dismissed. Legal disputes like this suggest that the company has faced pushback regarding its timeshare contracts, which is never a good sign.

Tahiti Village – A Resort with Hidden Frustrations

One of the most well-known properties managed by Soleil Management is Tahiti Village, a 27-acre resort located along the Las Vegas Strip. It boasts tropical aesthetics, a lazy river, and spacious suites, but don’t let the fancy descriptions fool you.

• Tahiti Village's BBB score? A rock-bottom 1-star rating with complaints about unresponsive communication, deceptive timeshare agreements, and difficulty in getting out of contracts.
• Customer Service Issues: Guests report that the resort’s staff is often rude, unhelpful, and seemingly indifferent to complaints.
• Room Quality Complaints: It’s not uncommon to find reviews mentioning outdated or poorly maintained rooms that don’t match the advertised luxury experience.

How to Exit a Soleil Management Timeshare

Given the number of complaints and frustrations surrounding Soleil Management, it’s no surprise that many owners are desperate to get out. Unfortunately, this is where things get tricky. Soleil Management, Tahiti Village, and their affiliate Somerpointe Resorts have been known to make the exit process as confusing as possible, leaving owners unsure of who to even contact about cancellation.

Possible Exit Options:

1. Deedback Programs: Some timeshare companies offer the option to return your timeshare, though many owners have found that Soleil Management makes this process nearly impossible.
2. Timeshare Exit Companies: A reputable timeshare exit company can help navigate the legal and procedural roadblocks Soleil Management puts in place.
3. Legal Assistance: If you feel misled or scammed, an attorney specializing in timeshare exits may be necessary.

Final Thoughts

If you're stuck in a Soleil Management timeshare and feel like you’re getting the runaround, you’re not alone. From booking frustrations to legal confusion, this company has left many owners regretting their purchase. The good news? There are ways out—you just have to know where to look.

Research thoroughly, avoid sketchy resale scams, and consider reaching out to professionals who specialize in getting people out of timeshares. The key takeaway? If something sounds too good to be true, it probably is. And in the case of Soleil Management, that “dream vacation” might be more trouble than it’s worth.