Investigating Sunset Group / Sunset Resorts: Why You Might Need a Timeshare Exit Company

Let’s get straight to the point: Sunset Group (also known as Sunset World or Sunset Resorts) is no stranger to controversy. A quick Google search shows a dismal 2.0-star rating and a barrage of complaints on forums like Tripadvisor, ComplaintsBoard, and the Timeshare Users Group (TUG). Nearly every thread paints a picture of disappointment, frustration, and what many outright label as a scam. If you’re entangled with their timeshare, you’re probably wondering how to get out—and that’s where a timeshare exit company comes in.

Who (or What) Is Sunset Group?

Sunset Group operates in popular vacation spots across Mexico, including Cancun, Riviera Maya, Playa del Carmen, and Isla Mujeres. On the surface, it looks like your typical resort chain. But dive a little deeper—and by that, I mean reading actual user reviews—and you’ll find a host of complaints about their infamous timeshare scheme, marketed as "Club Sunset."

To be clear, "Club Sunset" is just a fancy name for their timeshare program. While timeshares aren’t inherently bad, the tactics and experiences associated with Sunset Group often leave much to be desired. Negative reviews point to aggressive sales techniques, broken promises, and contracts that feel more like traps.

What Are People Complaining About?

Here are some of the most common grievances:

1. Deceptive Sales Practices

Many customers allege they were misled during sales presentations. One of the most common complaints involves sales reps promising that the company would buy back their timeshare after a certain period. That never happens. Instead, buyers find themselves stuck with a timeshare they don’t want and can’t use.

2. Difficulty Cancelling Contracts

Cancelling a timeshare contract is notoriously tricky, but Sunset Group takes it to another level. Even when people follow cancellation policies outlined under Mexican law, they report hitting a brick wall—unresponsive customer service and an unwillingness to provide refunds.

3. Misrepresentation of Terms

Imagine thinking you signed up for a 20-year membership only to discover you’re locked into a lifetime commitment. This is another recurring issue with Sunset Group contracts. It’s not just an inconvenience—it’s a legal and financial nightmare.

Why Is It So Hard to Cancel?

Mexican consumer protection laws theoretically provide safeguards for buyers. But here’s the catch: Sunset Group often disputes these laws' applicability to their contracts. Customers who try to leverage these protections find themselves facing resistance. It’s enough to make anyone feel trapped—and understandably so.

Enter Timeshare Exit Companies

If you’re stuck in a Sunset Group contract and want out, you might consider a timeshare exit company. These companies specialize in helping people disentangle themselves from predatory agreements. Here’s what they typically do:

1. Assess Your Contract: They’ll analyze your agreement to identify any loopholes or violations.
2. Negotiate with the Company: Whether it’s through legal channels or direct negotiation, they’ll advocate on your behalf.
3. Handle the Paperwork: Let’s face it—timeshare contracts are complicated. Exit companies handle the bureaucratic mess so you don’t have to.

A Word of Caution

Not all timeshare exit companies are to be trusted. Some are just as shady as the timeshare companies they’re fighting against. Before choosing one, make sure to:

• Research the company’s reputation.
• Read reviews (look for independent sources).
• Ask about their fees and guarantees upfront.

The Bottom Line

Sunset Group’s promises of Mexican getaways might seem tempting, but the reality often leaves customers disillusioned and desperate for a way out. With deceptive sales practices, unyielding contracts, and shady customer service, it’s no surprise that so many people seek help from timeshare exit companies.

A reputable timeshare exit company can be a lifeline, helping you break free from a contract you never should have been pressured into signing in the first place.