What is Park Royal Hotels & Resorts?

Park Royal Hotels & Resorts (and it's subsidiary Grand Park Royal) is a Mexican hospitality brand that operates a variety of properties across Mexico, the United States, Puerto Rico, and Argentina. It’s a part of Grupo Royal Holiday, which means it runs on a membership-based holiday program—fancy talk for timeshares.

But here’s something to keep in mind: Park Royal is not the same as Royal Park. A lot of people mix them up, but Royal Park is a completely different hotel chain in a completely different country. Just a little tip before you start searching for reviews online!

Common Complaints & Issues with Park Royal

While Park Royal promises luxury accommodations and unforgettable vacations, the reality for many timeshare owners and hotel guests has been far from ideal. Here are some of the biggest red flags that have been reported:

Customer Service and Maintenance Problems

Ever had to wait nearly an hour just to check into your hotel? How about sweating through your stay because the air conditioning wasn’t working?

Customers have reported long check-in times, broken room amenities, and aggressive timeshare sales tactics. One guest at Park Royal Beach Cancún shared their nightmare experience of a 45-minute check-in delay, non-functional A/C, and even a friend getting stuck in an elevator for 35 minutes. That’s not exactly the dream vacation anyone signs up for.

Labor Disputes & Worker Exploitation

If you think the service is suffering, there’s a reason for that. In July 2022, housekeepers at Park Royal Luxury Resort staged a protest against what they described as severe exploitation. Some staff members reported being forced to clean up to 20 rooms per day and working shifts over 12 hours long, well beyond what’s allowed under Mexico’s Federal Labor Law. When a company mistreats its workers, it’s no surprise that guest experiences start to decline as well.

Environmental Violations

This one is just plain disgusting. In December 2024, Park Royal in Puerto Vallarta was accused of dumping raw sewage directly into the ocean. Yep, you read that right. Residents even captured video evidence of dark wastewater flowing from the hotel into the sea, leading to public outrage and environmental concerns. Not exactly the clean, tropical getaway you might expect.

If you were hoping this was just an issue with a few locations, think again. Park Royal Beach Mazatlán currently holds a 3.2-star rating on TripAdvisor, and the score keeps dropping. Guests have repeatedly complained about poor hygiene, unhelpful staff, and issues with booking. Some travelers who booked months in advance showed up to find that their reservations were mysteriously ‘lost’—forcing them to either pay extra or scramble to find another place to stay.

If you’re still on the fence about Park Royal, check out some real user reviews:

Why You Might Want a Timeshare Exit Company

If you’re locked into a Park Royal timeshare and realizing that it’s not living up to expectations, you’re probably wondering how to get out. Unfortunately, timeshare contracts are designed to be incredibly difficult to cancel—but that doesn’t mean you’re stuck forever.

A reputable timeshare exit company can help you:

• Navigate the tricky legal terms that keep you trapped in your contract.
• Negotiate with Park Royal to free you from obligations.
• Avoid expensive penalties for attempting to leave the timeshare on your own.

Just be careful—there are plenty of scams in the timeshare exit industry, so it’s crucial to research companies thoroughly before trusting them with your case.

Final Thoughts

Park Royal Hotels & Resorts might look great in their glossy brochures, but the reality is often very different. From terrible customer service and poor maintenance to exploited workers and outright environmental violations, there are plenty of reasons why someone would want to get out of a Park Royal timeshare contract. If that’s you, finding a legitimate timeshare exit company might be the smartest move you make.

Before you book another trip or sign another agreement, take a moment to dig deeper. Read real reviews, listen to real people, and don’t let the flashy marketing fool you.